The billing, cancellation, and retention details on this page describe current MyStoreAssistant product behavior and are pending formal legal review. They supplement — and do not replace — the full Privacy Policy and Terms.

Billing, cancellation, and account terms

Public plans are Starter (1 active store), Growth (up to 3 active stores), and Scale (up to 10 active stores), with one subscription per account. USD $0 is due today at signup; the 14-day free trial begins only at your first successful store connection.

Saving a payment method does not start the trial. The trial clock and first charge date are set only after the first successful WooCommerce store connection.

If a renewal payment fails, service remains active for a 3-day grace period while you update your payment method.

After the grace period, the account is suspended: widgets and catalog sync pause on every store, and dashboard access is limited to billing and reactivation until payment succeeds.

You can cancel from the dashboard at any time. Cancellation takes effect at the end of the trial or paid period — during trial there is no charge when canceling before period end; during a paid period access continues until the next renewal boundary.

Disconnecting a store is not the same as canceling: disconnect pauses that store only, frees a plan slot, and does not cancel billing. Canceling the subscription ends account access for every store at period end.

Upgrades apply immediately. Downgrades apply at the next renewal and cannot be confirmed while active stores exceed the destination plan limit; you choose which stores to disconnect — MSA never automatically selects stores.

During the 90-day retention window after period-end cancellation, you can reactivate and keep existing stores and configuration.

Reactivation and reconnecting a previously connected store URL never grants another trial. Each account receives at most one trial period.